The Gut Co FAQs

Do you have questions? We have answers!


Contact

You can contact The Gut Co. team by filling out the contact form on our website or by emailing info@thegutco.com.

We are open Monday to Friday (except Bank Holidays) and aim to respond to all enquiries within two business days. If you contacted us over the weekend, it may take us a little longer for us to respond to you, as we work through enquiries in the order they are received.




Payment & Purchases

We accept all major credit cards, including Visa, Mastercard, American Express, Solo, Visa Electron, JCB, and Maestro. To protect the privacy of your information, we process all transactions using Shopify, a highly secure platform for online transactions.

No, currently we do not offer recurring payment options. All payments must be made in full at the time of your purchase.

Don’t worry, it happens! If you forgot to use your discount code, email us at info@thegutco.com. and a member of our team will get back to you soon.




Shipping

We ship to the UK

Orders placed before 2pm on Monday through Friday (excluding holidays) will be shipped the same day and will typically arrive to you within 48 hours.

Our standard UK delivery times are 48 hours tracked. However, if you need your items sooner, simply select the ‘next day delivery’ upgrade option at checkout.

For UK deliveries, we use either Royal Mail, DHL, DPD, Hermes or Fedex. For the EU, our courier varies.

UK orders over £50 are shipped for free, with 48-hour delivery and tracking. UK orders below £50 incur a £3.50 shipping fee. EU shipping costs are calculated at checkout

You can track your order by logging in to your account here




Orders

Yes, please email info@thegutco.com with your order number and a member of our team will be in touch to cancel / change your order.

You can track your order by logging in to your account here

Your order confirmation will be emailed to you on the email you provided, you can also check your order status by logging into your account here

Yes, please email info@thegutco.com with your order number and a member of our team will investigate further (and send out a replacement if necessary)

Of course, and our apologies for the inconvenience. For missing items, please contact The Gut Co at info@thegutco.com with your order number and a member of our team will arrange for any missing items to be sent out to you within 48 hours.

We’re sorry you received the wrong item, and we want to fix the problem right away. To receive the correct item, please contact info@thegutco.com with your order number and a member of our team will arrange for any missing items to be sent out to you within 48 hours.

We’re sorry to hear you have a problem with your order, Please email info@thegutco.com with your order number and we will aim to resolve it within 24 hours.




Returns

One time purchase:

The Gut Co. accepts returns within thirty (30) days of your original purchase. If you need to return any product(s), simply contact us at info@thegutco.com and include the original order number in your email. We cover the cost of returns and will provide you with a shipping label to send the product(s) back to us. Upon receiving the returned product(s), we will issue a refund to your original payment method. Please note that this return policy does not apply to subscription orders.

Subscription order:

If you would like to return any product(s) purchased as part of a subscription, please contact us at info@thegutco.com within thirty (30) days of your order, including the original order number in your email. We will cover the cost of return and will provide you with a shipping label to send the product(s) back to us. Upon receiving the returned product(s), we will issue a store credit that you can use towards your next purchase.

Please note that our Returns Policy forms part of, and must be read in conjunction with our Terms and Conditions of Sale. We reserve the right to change our Return Policy at any time.

Orders that qualify for a return under our policy can be sent to: The Gut Co, 100 Church Street, Brighton, BN1 1UJ, UK.

We accept return orders sent by a tracked service.

We will cover the cost of the return by providing you a shipping label. Please email us at info@thegutco.com with your order number

We want you to be satisfied with the supplements you put into your body, so yes, we offer a 30-day, money-back guarantee, no questions asked.

If you’re unhappy with your product for any reason, please contact info@thegutco.com to share your order number and concern, and a member of our team will get in touch to organise a full refund.




The Gut Co Subscriptions

Our monthly subscription plans are structured to make your life easy. Any time you add a product to a subscription plan, we’ll take care of making sure you receive it at your door each month, without the hassle of reordering. Any products included within your subscription are also available at a 20% discount for the duration of your subscription!

Yes, of course. For technical assistance with your online account, please contact info@thegutco.com

You can manage your subscriptions from your account, simply log in to view and manage your subscriptions.




The Gut Co Commitment

All of our products are proudly created in Italy.

At The Gut Co, we’re serious about quality control, because we know that high-quality products yield high-impact results. For that reason, every formula we develop contains ingredients whose efficacy for gut health is backed by clinical research. Our products include well-studied, premium-quality botanicals, vitamins, and bacterial strains that have been proven to nourish, restore, and maintain a healthy and diverse gut.

But we don’t stop there. We also use a multi-layered tablet technology to make sure that your body gets the right ingredients at the right time, so that our formulas can do their job. Designed by our experts, The Gut Co multi-layer tablet technology enhances the bioavailability of each premium ingredient, ensuring that you receive the full benefit of each dose.

But don’t just take our word for it; listen to the experts themselves! If you’re interested in reading the clinical studies behind our formulas, head over to our references page for more information.

We're very proud of our sustainability commitments. Our ingredients list, sourcing practices, and packaging standards were all developed with the health of our planet in mind.

All of our products are packaged in small amber glass jars. Despite the extra weight it adds, we use glass jars because it is one of the few materials that is endlessly and 100% recyclable. We chose amber glass to better protect the tablets from sunlight; by preventing degradation to the tablets, we reduce the likelihood that the product will go to waste.

We are also proud to announce that given our social and environmental commitments, we have applied for recognition as a Certified B-Corp--status pending!

Yes, we offer a 30-day, money-back guarantee, no questions asked.

If you’re unhappy with your product for any reason, please contact info@thegutco.com to share your order number and concern, and a member of our team will get in touch to organise a full refund.




The Gut Co Products & Uses

Understanding Probiotics

Probiotics are living strains of bacteria that we take to build the population of healthy bacteria in our gut microbiome. Prebiotics are plant fiber that act as food for the healthy bacteria in our gut. Prebiotics help stimulate the growth of probiotics, so they’re both extremely beneficial!

Each of The Gut Co products contains premium-class, clinically studied prebiotics and strains of probiotics.

Our live bacteria dose is guaranteed at end of shelf life.




General Product Enquiries

Our products are formulated to enhance specific areas of health, such as digestive health, skin health, and immune function. If you have a specific concern in one of those areas, find the corresponding product.

Based on recent studies on the interrelationship between the gut microbiome and skin, immune, and mental health (known as the gut-brain-skin axis), we believe that taking all three of our products together will yield the most beneficial results for gut, skin, and immune health.

If you take any prescription or nonprescription medications regularly, we recommend that you check with your general practitioner or healthcare provider before starting any new supplements.

Yes, our products are designed to be safely taken together.

Yes, all of our products are free from gluten, lactose, soy, dairy, and yeast.

Our products do not require refrigeration. Simply store your products in a cool, dry place away from high heat and direct sunlight.

Because of the uniqueness of each individual’s gut microbiome, results vary from person to person. That said, our products typically yield noticeable results within 30 days.

Remember, a diverse and healthy gut microbiome is linked to improved digestion, sleep and mood, a healthy immune function, glowing skin and weight loss, so make sure you consider your full spectrum of overall health when taking note of the beneficial results you see!

At the Gut Co, we know that health is not only about what you consume, but also how well it’s absorbed. Our premium-class ingredients and unique multi-layered tablet technology is what sets us apart from other supplement brands.

Most of the standard probiotic supplements on the market utilise ingredients with little to no evidence of efficacy, have an unstable shelf life, and the live bacteria count is a lot less than what is claimed on the label.

Our tablets were designed to avoid those common pitfalls. We use only the most premium-quality, clinically-studied, sustainably sourced ingredients to create shelf-stable formulas. We deliver each carefully-crafted formula using the most modern tablet technology to disperse each ingredient at the right time. And what we say on our label is what you’ll find in our bottle.

Of course! We pride ourselves on using ingredients backed by clinical research. For a list of the research studies we used to craft our formulas, visit our references page.




Product-Specific Enquiries

Yes, powdery residue in the jar is totally normal. Our unique multi layered tablets are formed from raw powder without any artificial coating and sometimes leave dust behind.

Yes, this is completely normal. Our products will vary in colour and scent from batch to batch due to the use of natural ingredients whose colors fluctuate with the seasons.




Skin Health

Yes, Skin Health does not use any ingredients sourced from animals.

Yes, Skin Health is gluten free and suitable for those with a gluten intolerance or Celiac Disease.

Yes, Skin Health is dairy and lactose free.

No, none of our products contain any artificial flavourings.

It is not advisable to take any probiotics formula with a hot food or drink because live bacteria are sensitive to heat. We recommend taking Skin Health with a cool drink instead.

Yes, our products are designed to be taken together, safely.

We advise taking one tablet in the morning with or without food for optimal results.

CoEnzyme Q10 is a vitamin-like antioxidant which protects cells from oxidative damage. This compound is naturally present in our skin and helps protect our skin from oxidative damage that causes signs of aging.

Glutathione is a naturally-occurring antioxidant that plays a big role in the production of melanin. Melanin is responsible for the pigmentation of our skin, and it’s been shown that increasing the production of melanin via glutathione can have a positive effect on our skin tone!

No, there are no known side effects to taking Skin Health. Though, if you do experience side effects, it’s important to consult your doctor and get in touch with us right away.




Immune Boost

Yes, Immune Boost does not use any ingredients sourced from animals.

Yes, Immune Boost is gluten free suitable for those with a gluten intolerance.

Yes, Immune Boost is dairy and lactose free.

No, our products do not contain any artificial flavourings.

It is not advisable to take any probiotics formula with a hot food or drink because live bacteria are sensitive to heat. We recommend taking Immune Boost with a cool drink.

Yes, our products are designed to be taken together, safely.

We advise taking one tablet in the morning with or without food for optimal results.

Echinacea is a flowering plant that has been used for centuries as an herbal remedy used to treat coughs and colds. These days, it is commonly used as a tea to relieve the symptoms of a common cold.

No, there are no known side effects to taking Immune Boost. Though, if you do experience side effects, it’s important to consult your doctor and get in touch with us right away.




Gut Care

Yes, Gut Care does not use any ingredients sourced from animals.

Yes, Gut Care is gluten free and suitable for those with a gluten intolerance.

Yes, Gut Care is dairy and lactose free.

No, none of our products contain any artificial flavourings.

It is not advisable to take any probiotics formula with a hot food or drink because live bacteria are sensitive to heat. We recommend taking Gut Care with a cool drink.

Yes, all of our products are designed to be taken together.

We advise taking one tablet in the morning with or without food for optimal results.

Actazin is made from kiwifruit and has been clinically shown to reduce symptoms of constipation and induce regular bowel movement. It has also been shown to support the growth of gut microbiota.

No, there are no known side effects to taking Gut Care. Though, if you do experience side effects, it’s important to consult your doctor and get in touch with us right away.




The 90-Day Gut Reset Plan

Our 12-week Gut Reset programme is for anyone suffering from digestive discomfort, weakened immune response, mood disruptions, and other inflammatory disorders that are often linked to an unhealthy gut microbiome. Or anyone wanting to boost their overall health

If you’ve struggled with food sensitivities, antibiotic use, heartburn, weight fluctuations, or symptoms of IBS, leaky gut, and bloating, it’s likely that your intestinal microbiome is imbalanced and you’re in need of a reset.

Within the Plan, you’ll receive 90 days of our Gut Care product, free gut health support from a trained specialist, and mentoring and guidance from our team of nutritionists and gut experts! Also included are recipes, weekly practical and actionable gut health tips and tricks, and access to our growing online community of gut getters!

As part of the Plan, you can contact your nutritionist with your questions by emailing nutrition@thegutco.com

In your email message, please make sure to include your order number, and as many specifics as you can about your questions, so that we can support you as fully as possible!

You can sign up for the 90-Day Gut Reset Plan here

Yes, of course! Many of our customers continue the Plan long after 90 days in order to continue receiving Gut Care products along with free mentoring and support from our team of experts.

If you’re a member of the Plan and need immediate assistance, please email nutrition@thegutco.com.




Multi-Layered Tablet Technology

Our unique multi-layered tablet technology is designed by our experts, to enhance the bioavailability of each of our premium-quality ingredients.

To make sure that each dose of our product is released to the right part of your body at the right time for optimal absorption, each tablet is layered, with each ingredient group separated in its own protective layer. This multi-layer time-release technology ensures that certain ingredients remain protected during transit, so that they are released at the moment your body can most optimally use them.

For more information about this incredible technology, visit this article on our Gut Hub.




Usage & Dosage

No, our products do not require refrigeration. Simply store them in a cool, dry place and away from high heat and direct sunlight.

We advise taking one tablet in the morning, every morning, for optimal results.

We suggest taking the Gut Co products as a daily nutritional supplement: one tablet a day per product.

No, our products can be taken with or without food.

If you take any prescription medications, we recommend that you check with your general practitioner or healthcare provider before starting any new supplements.

Yes, our products are suitable for long-term supplementation as a daily nutritional supplement.

No, you cannot overdose on our products provided you follow the dosage guidelines.




Personal Considerations & Pre-Existing Conditions

Unless you are concerned about a pre-existing condition or mixing medications, then no, in general, you do not need to speak with a medical practitioner before taking our products. However, if you have any serious medical conditions then it is always advisable to consult your doctor or physician before starting a new daily supplement.

Yes, The Gut Co formulas are safe for children from the age of 1. They should take a half dosage until the age of 13, after which age they can take the full adult daily dosage.

Yes, taking probiotics during antibiotic treatment is a great idea, as they can reduce the risk of diarrhoea and digestive disruptions and help restore your gut health after a course of antibiotics! We advise waiting until at least 2 hours after taking your antibiotics to take your daily dose of The Gut Co products.

Yes, our products are safe to be taken with a daily multivitamin.

If you have any serious medical conditions or take a daily prescription medication, you should consult a doctor or medical provider before adding a daily supplement into your routine.

Yes, our products are safe if you’re pregnant or breastfeeding, but please do consult your physician or medical provider as a precaution.

Yes, one of the most common root causes of skin irritation is an unhealthy gut. Skin Health has been specifically formulated to reduce skin inflammation and shown in multiple studies to have a positive effect on acne and atopic dermatitis.

Yes, our products contain ingredients proven to reduce bowel discomfort and abdominal pain and improve overall digestive and gastrointestinal health.

If you have any serious medical conditions then it is always advisable to consult your doctor or physician before starting a new daily supplement.




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